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Privacy/contractual notes

Legal and contractual notes

The contract beetween guide-sardinia and the customer is governed by the rules of the Italian Civil Code relating to the contract of carriage and in particular by the precept of the art. n. 1681, which expressly provides that “the carrier ( guides - sardinia) responds claims affecting the person of the traveler during the trip and losses or damages of the things that the traveler brings with him,  if he does not prove that he  has taken all measures required to avoid the damage”. It is therefore excluded the liability of the carrier in the periods of time (“free time”) between the way to and return to and from the destination.

 

We take really seriously care of of your personal data according to the Regulation EC 2016/679

 

Who is the Data Controller for your personal data?

Guide-sardinia.com vat number 0353340928 via del Sole 21 09126 Cagliari Italia in the person of its legal representative and owner Guglielmo Carleo. You can contact the Data Protection Officer (DPO) at info@guide-sardinia.com

Why do we collect your personal data?

During the reservation and purchase process, we ask you only for the personal data that we need to provide you with our services, as well as to attend you and solve any post-contractual query, claim or request. <we do not share your data for pubblicity or social media investigations. When you book a service with us, we could subscribe you to our newsletters, unless you say otherwise before confirming your booking. Th newsletter is not active at the moment on our website. Anyway, you will be able to unsubscribe at any moment, using the link that you will find in every newsletter for this purpose. If you provide us with your contact email address, but then you are unable to finish your booking, we use it to contact you in a personalized manner and help you to book your service, if you are still interested. We also keep it to recognize you when you visit our website again, in order to improve your user experience. The main purpose of processing is not subordinated to the consent given by using our Website to collect cookies and we do not share your anonymous information with third parties in any case. We do not make automated decisions based on profiles, beyond the customization of advertising and the legitimate prevention of fraud on the Internet.

How long do we keep your data?

We will keep your personal data while we have legal liabilities in relation to the services we have provided you with. In addition to the above, if you are subscribed to our newsletters, not active at the moment, we will keep your email address for this purpose until you ask to be unsubscribed. Moreover, if you provide us with your contact email address, but then you are unable to finish your booking, we will keep your email address only temporarily and, in any case, for a maximum period of 15 months. The information collected by our cookies is also kept for a maximum period of 15 months.

Payments made through Paypal
When you make payments for the purchase of our services through Paypal, both guide-sardinia and PayPal will use your personal data. PayPal has modified section 5.7 to outline the respective legal positions of PayPal and User guide-sardinia (and the obligations of the User) regarding the use of personal data of its customers and other parties regarding the use of PayPal services. All PayPal transactions are subject to PayPal's Privacy Policy. Please refer to section 5.7 of the Paypal Privacy. Guide-sardinia adopts all administrative, technical and material measures in order to guarantee the protection and confidentiality of all data and PayPal information, including data and information relating to PayPal Users and to PayPal itself.
 

What are the legal grounds for processing your personal data?

The collection and processing of your personal data is mainly based on the porpouse of your request to provide you with the service required and the eventual statement you will have with us. When we send our newsletters, not active at the moment, to you or we use your email address to contact you in a personalized manner or to recognize you when you visit our website again, this is based on ourlegitimate interest in providing you with our services. The processing of the information collected by our cookies is based on the consent provided under the applicable laws. Cookies are alphanumeric indicators that are recorded via web browser on the hard disk of your computer, to make it recognizable at the next access.

Is it possible to share the data received by www.guide-sardinia.com? No, we do not offer or sell information from our customers to third parties.

Who are going to be the recipients of your personal data?

In order to provide you with our services, we sometimes could need to communicate your personal data to other partner companies, in order that they can provide you with the products or services you have requested, i.e. In the case of a transportation car hiring with driver for more then the seats available in our fleet, we can transmit your personal data like name, surname, arrival flght code and destination. In this case, the partner company will not save your data and anyway we check the partner has adequate internal policies to ensure that any data processing carried out by third parties is made under the strictest security requirements and according to the applicable laws.

What are your Data Rights?

Under the General Regulation (EU) 2016/679, of 27 April 2016, on Data Protection (GDPR), the following rights are recognised in relation to the processing of your personal data:

  1. Right of access. You have the right to confirm that your personal data is being processed and, if the case, to get a copy of such data and complete information about the processing.

  2. Right to rectification. You have the right to amend errors, modify data that may be inaccurate or incomplete and ensure the information which is being processed is right.

  3. Right to erasure. You have the right to suppress your data without undue delay in the case that the processing is illegal or that the purpose for processing or collecting it has disappeared.

  4. Right to restriction. You have the right to ask for the suspension of the processing in the case that such processing is illegal or inadequate.

  5. Right to object. You have the right to object to the processing of your data in the case that the purpose of the processing is direct marketing or that the processing should be stopped for reasons relating to your personal situation, unless we can demonstrate compelling legitimate grounds to continue processing them or that the processing is necessary to exercise or defense legal claims.

  6. Right not to be subject to automated individual decisions. You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly affects you, unless that is necessary for the execution of a contract, is permitted by the Law or it is based on your explicit consent.

Based on the nature of our services and the purpose of the collection and the processing of your personal data, the Right to portability is not applicable.

In order to exercise your rights, please, send an email toinfo@guide-sardinia.com or send your request by post courier to the following address: Guide-sardinia.com c/o Guglielmo Carleo via del Sole 21 09126 Cagliari Italia. In your request, you have to clearly state your personal identity, by indicating your complete name and the email address you used to purchase or create an account, and the right or rights you are exercising.

You can also ask the Italian Authority on Data Protection for protection to ensure that your rights are respected, if you wish.

The exercise of these rights is free of charge, unless you make unjustified or excessive requests. In this case, we will be entitled to charge you with a reasonable fee based on administrative costs.

 

We are committed to protecting the privacy of everyone using our site, and we regard personal information supplied extremely confidential.

The information received is used only to improve and customize the service offered. Personal data will only be used if we are authorized to use it by the customer, and, in such case, only in accordance with Legislative Decree 196/03 and with the guarantee of extreme care and secrecy in handling them.
 

What personal data is collected by www.guide-sardinia.com

information supplied by customers: all data input by the users of the web site or supplied in any other way, are collected and archived. Data will be used to communicate with users, customize purchases and improve offers and service.

  • information collected automatically: some information is received when users interact with our website, thanks to the so called "cookies", alphanumeric indicators that can supply data used to customize your next visit to www.guide-sardinia.com

  • E-mail communications: if you do not wish to receive e-mails (newsletter) from www.guide-sardinia-com, it is possible to request not to receive it.

  • Information from other sources: to improve and customize our services, we can receive data and information about users from other sources and add them to our archives.

What are Cookies?

  • Cookies are alphanumeric indicators that are recorded via web browser on the hard disk of your computer, to make it recognizable at the next access.

Is it possible to share the data received by www.guide-sardinia.com? No, we do not offer or sell information from our customers to third parties.

INFORMATION IN ACCORDANCE WITH LAW N. 196/03

www.guide-sardinia.com in accordance with art.13 D.Lgs. 196/03 , declares that data is collected from users and will be handled electronically in accordance with Italian laws only to customize the service offered.

Holder responsible for collected data is:

Guglielmo Carleo, Via del Sole, 21 09126 Cagliari, Sardinia Italy